Return & Refund Policy

At Mayhem Luxe, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to make it right. Please read our return and refund policy below.

✅ Eligibility for Returns

We accept returns within 14 days of delivery if:

The item is unused, unwashed, and in its original packaging
You have proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may not be eligible for a return.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Health and wellness products
Beauty or personal care items
Wigs or hair extensions
Opened supplements
Sale or clearance items marked as “Final Sale”
Gift cards

📦 How to Start a Return

Email us with the following details:
- Your order number
- The item(s) you wish to return
- Reason for return (optional, but helpful)
We’ll respond with return instructions and the return shipping address.
Ship the item back to us using a trackable method.
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

💰 Refund Process

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable, unless the return is due to our mistake.

🔄 Exchanges

Need a different size, color, or product?
Simply return your original item and place a new order for the item you want. This ensures faster processing and guaranteed availability.

💥 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with:

Your order number
A photo of the item and packaging

We’ll send a replacement or issue a full refund at no cost to you.

❓ Questions?

We’re always here to help!
If you have any questions about returns, refunds, or exchanges, reach out to our support team: